Customer Grievance Escalation Process

Transparent escalation paths designed to support and protect our customers.

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Grievance Redressal Escalation Matrix

If you have any grievance related to your policy, kindly contact below as per the escalation matrix:

Level 1 - Customer Grievance Officer
Level 2 - Principal Officer
Level 3 - Bima Bharosa Portal
Level 4 - Insurance Ombudsman